![]() Strategic Measures track progress toward strategic goals, focusing on intended/desired results of the End Outcome or Intermediate Outcome. ![]() An entire family of measures can be developed to help understand how effective strategy or operations is being executed, from various categories: Project measures answer questions about the status of deliverables and milestone progress related to important projects or initiativesĮvery organization needs both strategic and operational measures, and some typically already exist.Outcomes focus on accomplishments or impacts, and are classified as Intermediate Outcomes, such as customer brand awareness (a direct result of, say, marketing or communications outputs), or End Outcomes, such as customer retention or sales (that are driven by the increased brand awareness).Outputs are result measures that indicate how much work is done and define what is produced.KPIs specifically help determine a company’s strategic, financial, and operational achievements, especially compared to those of other businesses within the same sector. Process or activity measures focus on how the efficiency, quality, or consistency of specific processes used to produce a specific output they can also measure controls on that process, such as the tools/equipment used or process training Key performance indicators (KPIs) refer to a set of quantifiable measurements used to gauge a company’s overall long-term performance.- The acronym KPI stands for key performance indicator, and analytical platforms like Google Analytics use these tools to track progress.SAIDI describes the total duration of the average customer interruption. It is calculated by multiplying the average duration of customer interruptions by their total number and then dividing by the total number of customers in the system. Inputs measure attributes (amount, type, quality) of resources consumed in processes that produce outputs SAIDI refers to System Average Interruption Duration Index.KPIs can be categorized into several different types: The relative business intelligence value of a set of measurements is greatly improved when the organization understands how various metrics are used and how different types of measures contribute to the picture of how the organization is doing.
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